Terms of Service

These terms set out how Wafiya works with you, what our services cover, and what remains your responsibility.

Translation covers the rendering of personal documents, letters and forms between Arabic and English. Interpreting covers spoken support during appointments, calls and meetings. Application guidance explains the questions on a form so that you can respond yourself.

You remain responsible for the accuracy and completeness of all information you submit to any government body, council, landlord or other organisation. We do not complete or sign forms on your behalf, and we do not verify the facts you provide.

No outcome, acceptance or decision by any government or local authority is guaranteed. Our work does not replace independent legal advice, and you should seek a regulated solicitor or authorised adviser where a legal question arises.

You may cancel or change a booking by contacting us before the agreed start time. Fees and any cancellation terms will be confirmed with you in writing before work begins.

To the extent permitted by law, our liability is limited to the fees you have paid for the specific service concerned. Nothing in these terms limits liability that cannot be excluded under English law.